Delivery Terms and Conditions

Is delivery free of Charge?

Delivery Charges for Ireland including Northern Ireland

Free delivery may be applied to selected products on checkout via coupon codes.

Checkout items weighting 31kg and over are subject to a €59.95 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €5.95 delivery charge.

Delivery Charges for United Kingdom

Due to Brexit and Tariff please contact our sales team for delivery cost to mainland UK 

When will I receive my delivery?

Order Processing:

The amount of time it takes for us to prepare your order for shipping.

This typically takes 1 – 2 working days however, some orders placed before 11am may ship that same day, orders may take up to 5 days to ship.

If the item is out of stock we will inform you of an estimated delivery time.

Delivery for parcels under 30kg will be made by van and driver, large parcels and crates will be made by truck. For large crates the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home.

How many attempts will be made?

One attempt is made at delivering your goods, if the delivery of your goods was unsuccessful the goods will return to the couriers distribution centre, In which time we will have a short window to contact you to arrange next day delivery, this may incur extra delivery charges, If next day delivery is not possible the goods will return to our warehouse and a refund or store credit less delivery charges may be made, or a new delivery date plus delivery charge can be arranged.

What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us on 074 9124144.

Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already been shipped, Request to hold goods prior or after shipping, etc.]

Payment and Returns

How can I make payment?

On check out you will have 3 payment options, Credit/Debit Card, Bank Tranfers and Paypal, or alternatively you can request a call from our staff to process payment.

You do not require a Paypal account to make a purchase.

Product will not be shipped until payments have cleared in our account.

I want to return my purchase?

You’re free to change your mind. Return unused items in their original packaging (ie. unpacked) within 14 days, together with your receipt, for a full refund.(This does not apply to special orders or custom made items) * this policy is in addition to your statutory rights. Spratt Fireplaces reserves the right to refuse a refund and offer an exchange or credit note only, if the return criteria are not met.

Refunds will be made to the same method of payment as your original payment less the original delivery charges we pay on first delivery.

(Please note this also applies to to free shipping offers or coupon codes)

Refunds will not be made until the goods have been returned and checked in our warehouse

Return delivery costs are the customers responsibility, if you would like Spratt Fireplaces to arrange the return delivery, cost of delivery will be deducted from your refund amount to credit note.

PLEASE NOTE ITEMS MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING TO RECEIVE A FULL REFUND OR CREDIT, FAILURE TO DO SO WILL RESULT IN 50% RESTOCKING FEE

Our 14-day returns policy does not apply too:

Deducted ,Coupon Code or discount products, Bespoke Custom made products , Granite Hearths and Worktops, non stock items ordered by said customer.

Privacy Policy for Spratt Fireplaces Ltd

At Spratt Fireplaces and Stove Centre , accessible from www.sprattfireplaces.ie, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Spratt Fireplaces and Stove Centreand how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Spratt Fireplaces and Stove Centre .  Our Privacy Policy was created with the help of the Online Generator of Privacy Policy.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Spratt Fireplaces and Stove Centrefollows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Spratt Fireplaces and Stove Centreuses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Spratt Fireplaces and Stove Centre .

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Spratt Fireplaces and Stove Centre , which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Spratt Fireplaces and Stove Centrehas no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Spratt Fireplaces and Stove Centre ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Spratt Fireplaces and Stove Centredoes not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.