What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Click the link below to download Manual.

Please note: Dimensions are provided for reference only and may be subject to change without prior notice.

Shipping & Deliveries

Delivery Terms and Conditions

Is delivery free of Charge?

Delivery Charges for Ireland including Northern Ireland

Free delivery may be applied to selected products on checkout via coupon codes or as a promotion as certain times.

Checkout items weighting 31kg and over are subject to a €69.95 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €6.95 delivery charge.

Delivery Charges for Mainland UK

Checkout items weighting 31kg and over are subject to a €195 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €29.95 delivery charge.

When will I receive my delivery?

Order Processing:

The amount of time it takes for us to prepare your order for shipping.

This typically takes 1 – 2 working days however, some orders placed before 11am may ship that same day, orders may take up to 5 days to ship.

What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Delivery for parcels under 30kg will be made by van and driver, large parcels and crates will be made by truck. For large crates the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home.

How many attempts will be made?

One attempt is made at delivering your goods, if the delivery of your goods was unsuccessful the goods will return to the couriers distribution centre, In which time we will have a short window to contact you to arrange next day delivery, this may incur extra delivery charges, If next day delivery is not possible the goods will return to our warehouse and a refund or store credit less delivery charges may be made, or a new delivery date plus delivery charge can be arranged.

What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us on 074 9124144.

Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already been shipped, Request to hold goods prior or after shipping, etc.

These large format electric fires come with a two-year parts and labour warranty that can be extended for a further three
years if you fill in your warranty registration and return to us within 1 month of purchasing your product. In all cases regarding
warranty please refer in the first instance to the retailer where you bought the fire, as they are qualified to offer assistance to
hopefully solve the issue or escalate to Charlton and Jenrick on your behalf.
Terms, Conditions & Exclusions of the Extended Warranty
1. The warranty is void if damage caused by incorrect installation where the fire has not been installed in accordance with
the Charlton & Jenrick installation manual or if the installation does not conform to local building, fire, and safety
regulations.
2. The appliance must be cleaned regularly to avoid any dust or debris build up within the fire that could cause
operational issues. Damage resulting from the product not being adequately maintained will result in voiding the
warranty (Please see your Charlton & Jenrick Installation and Operating Instructions for further information on how to
service and maintain your Electric appliance).
3. This warranty is not transferable and relates to the original installation only and solely for the benefit of the original
purchaser. Proof of purchase will be required.
4. The Registration must be correctly filled in online within one month of the product purchase date.
5. The warranty is void if the fire has been subjected to misuse, an accident or been modified by any person other than
the authorised employee or authorised representative of Charlton & Jenrick.
The Warranty Specifically Does Not Cover:
6. Damage or defects caused by the product being stored in a damp, unheated environment.
7. Damage or defect caused by dirt, dust or debris entering the appliance during installation, construction or finishing
work.
8. Consequential loss (to the extent permitted by the law) relating to other associated products that have not been
supplied by Charlton & Jenrick.
9. Consequential loss (to the extent permitted by law) related to decorations, furnishings, or other household assets.
10. Removal and re-installation costs.