What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Click the link below to download Manual.

Please note: Dimensions are provided for reference only and may be subject to change without prior notice.

Shipping & Deliveries

Delivery Terms and Conditions

Is delivery free of Charge?

Delivery Charges for Ireland including Northern Ireland

Free delivery may be applied to selected products on checkout via coupon codes or as a promotion as certain times.

Checkout items weighting 31kg and over are subject to a €69.95 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €6.95 delivery charge.

Delivery Charges for Mainland UK

Checkout items weighting 31kg and over are subject to a €195 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €29.95 delivery charge.

When will I receive my delivery?

Order Processing:

The amount of time it takes for us to prepare your order for shipping.

This typically takes 1 – 2 working days however, some orders placed before 11am may ship that same day, orders may take up to 5 days to ship.

What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Delivery for parcels under 30kg will be made by van and driver, large parcels and crates will be made by truck. For large crates the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home.

How many attempts will be made?

One attempt is made at delivering your goods, if the delivery of your goods was unsuccessful the goods will return to the couriers distribution centre, In which time we will have a short window to contact you to arrange next day delivery, this may incur extra delivery charges, If next day delivery is not possible the goods will return to our warehouse and a refund or store credit less delivery charges may be made, or a new delivery date plus delivery charge can be arranged.

What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us on 074 9124144.

Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already been shipped, Request to hold goods prior or after shipping, etc.

All DRU products meet the strictest quality requirements. Each fire or stove undergoes numerous meticulous tests before leaving the factory. The guarantee duration on model components is two years.

It may however arise that you experience a problem with your fire or stove. If this is the case please contact your dealer or installer: state your model's serial number; this is a ten digit number listed on the name plate. Your dealer or installer will try to resolve the problem.

When trying to resolve the problem your supplier may request advice or the subsequent delivery of components (under guarantee) from DRU. Should any problems arise the supplier can contact the DRU Service Desk. One of our engineers will come to your home to resolve the problem. If the model is still under guarantee and has been installed and used as per the guidelines, this service will naturally be free of charge.

DRU delivers components necessary for the functioning of the model up to 10 years after the termination of the last product range.

If you have any questions regarding our products or services please contact us. We will do our utmost to answer your query as comprehensively and quickly as possible.

Dik Geurts Guarantee
Alongside the standard legal manufacturer warranty, Dik Geurts appliances have a warranty period of 5 years on the construction of the appliance body. A warranty period of 6 months applies to consumable materials such as the glass, rope seal, inner bricks and the baffle plate. The flue gas discharge duct and its installation are not part of the appliance and are therefore not covered by the warranty.

The warranty is void in the event of the appliance being modified/adjusted, improperly used, overloaded/overheated, incorrectly installed, missing its serial number/type plate or if the appliance has been left in a humid, damp and/or unheated environment. Dik Geurts reserves the right to judge this.

With normal use, it is possible that (mild) discoloration of the paint may occur over time. This is considered normal and therefore not covered by the warranty.

The dealership from which the stove was purchased is responsible for handling the warranty. If you have any questions and/or complaints, always contact the dealer first. After assessing the complaint, and if the appliance falls within the statutory warranty period of 2 years, the dealer may call in the help of a Dik Geurts service technician on site. The costs of exchanging an appliance outside the legal warranty period of 2 years will not be reimbursed.

The date on the proof of purchase is used as the start date of the warranty period. Keep the proof of purchase carefully as it is required for a warranty claim.