ACR Oakdale 5kw Multi Fuel Stove

Please note: Dimensions are provided for reference only and may be subject to change without prior notice.

Click the link below to download Manual.

With our extensive range of products, we may not always have every item readily available at our main Newmills Warehouse. If a product is labeled “Order Now,” it means we need to either transfer it from another warehouse or have it shipped directly from our supplier. This process typically takes 1-2 working days, followed by an additional 1-2 working days for delivery.

If an item is out of stock or there is a stocking error, we will promptly inform you with an estimated delivery date. At that point, you’ll have the choice to proceed with the order or cancel it, based on your preference.

Shipping & Deliveries

Delivery Terms and Conditions

Is delivery free of Charge?

Delivery Charges for Ireland including Northern Ireland

Free delivery may be applied to selected products on checkout via coupon codes or as a promotion as certain times.

Checkout items weighting 30kg and over are subject to a €69.95 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €9.95 delivery charge.

Item larger than 40cm square may incur a slightly larger fee of €22.95

Delivery Charges for Mainland UK

Checkout items weighting 31kg and over are subject to a €195 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €29.95 delivery charge.

When will I receive my delivery?

Order Processing:

The amount of time it takes for us to prepare your order for shipping.

This typically takes 1 – 2 working days however, some orders placed before 11am may ship that same day, orders may take up to 5 days to ship.

What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Delivery for parcels under 30kg will be made by van and driver, large parcels and crates will be made by truck. For large crates the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home.

How many attempts will be made?

One attempt is made at delivering your goods, if the delivery of your goods was unsuccessful the goods will return to the couriers distribution centre, In which time we will have a short window to contact you to arrange next day delivery, this may incur extra delivery charges, If next day delivery is not possible the goods will return to our warehouse and a refund or store credit less delivery charges may be made, or a new delivery date plus delivery charge can be arranged.

What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us on 074 9124144.

Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already been shipped, Request to hold goods prior or after shipping, etc.

I want to return my purchase?

You're free to change your mind. Return unused items in their original packaging (ie. unpacked) within 14 days, together with your receipt, for a full refund.(This does not apply to special orders or custom made items) * this policy is in addition to your statutory rights. Spratt Fireplaces reserves the right to refuse a refund and offer an exchange or credit note only, if the return criteria are not met.

Refunds will be made to the same method of payment as your original payment less the original delivery charges we pay on first delivery.

(Please note this also applies to to free shipping offers or coupon codes)

Refunds will not be made until the goods have been returned and checked in our warehouse

Return delivery costs are the customers responsibility, if you would like Spratt Fireplaces to arrange the return delivery, cost of delivery will be deducted from your refund amount to credit note.

Return shipping cost may be upto 30% more than original shipping cost. 

PLEASE NOTE ITEMS MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING TO RECEIVE A FULL REFUND OR CREDIT.

Spratt's Fireplaces LTD reserve the right to cancel any order at any time and a full refund will be given. 

Our 14-day returns policy does not apply too:

Deducted ,Coupon Code or discount products, Bespoke Custom made products , Granite Hearths and Worktops, non stock items ordered by said customer.

10 Years
See ACR terms
All of our stoves are covered by a 1 year castings warranty. We are pleased to advise that when purchased through a recognised stockist as listed on our website, the warranty on the exterior castings is extended to 10 years for ACR woodstoves, 5 years for our ACR Woodpecker stoves, 3 years for an ACR Gas stove and 2 years for an ACR Electric stove.

Warranty information
If the appliance is purchased from a supplier not verified by ACR, the product is only covered by the standard 1 year warranty. This includes appliances sold through a 2nd party. If the supply is not made directly from the recognised stockist immediately to the end user, the warranty is 1 year on the appliance.

The warranty covers the stove body / castings only and does not include consumable items such as grates, firebricks, vermiculite panels, baffles, log guards, door rope, ashpans, LED bulbs, batteries and glass. Our Woodpecker stove range however, comes with a no quibble warranty valid within 1 year from the date of installation for one of each consumable parts.

The warranty will only cover working / consumable parts if the buyer can prove that the damage was present upon receipt of the stove.

The stove will need to be maintained and operated as per the instruction manual. The warranty will become invalid if the stove is not maintained. The stove will not be covered by warranty if it has not been installed correctly, the wrong fuel has been used on the stove e.g unseasoned wood, treated wood or solid fuel with a higher pet coke content than 20% (please ask ACR for their recommendations if in any doubt), non-genuine ACR spare parts have been fitted to the appliance, if modifications have been made to the stove, if the stove has been over-fired, if the stove has been damaged by fire (e.g chimney fire), corrosion or if the serial number / data plate has been removed from the stove.

The warranty commences from the date that the stove was purchased – please ensure you retain your receipt or invoice as proof of purchase. This is based on the stove having not been in stock with the authorised dealer for longer than 1 year. If the stove has been in stock for over 12 months, the warranty will be reduced by the number of years since the stove was purchased i.e stove in stock for 1 year, warranty is now 9 years.

The warranty does not apply to appliances which have been purchased as ex working displays.

The warranty does not cover the installation or the flue system the stove is attached to.

The flue must be swept at least once a year and the stove must be serviced & maintained annually by a suitably qualified engineer such as HETAS or another competent scheme as a condition of the warranty and receipts for each annual sweep and annual service must be able to be provided as evidence.

The warranty does not cover faults or damage caused by atmospheric or local conditions such as salt air, excessive flue draught, down draught etc. It does not cover damage or defects caused by incorrect storage of the appliance e.g being stored in a damp, unheated environment. The warranty does not cover consequential losses relating to products not supplied by ACR including losses relating to decor, soft furnishings, furniture etc.

Stove paint finishes may require re-painting periodically which is considered part of the maintenance of your stove and therefore the paint finish is not covered by the warranty. It is important that the paint work is kept in good condition as failure to do this could lead to corrosion. Enamelled components are not covered where these parts have been overfired which would lead to chipping, bubbling, cracking or crazing of the enamel.

The warranty does not cover any removal costs or re-installation costs. In the event of a warranty claim. ACR will despatch the required replacement parts necessary. ACR reserve the right to either replace the goods or refund the purchase price of the goods. Our total liability, except where there is a prohibited limitation by statute, extends to the purchase price of the goods only.

Where house visits are made for warranty issues, if the engineer is not able to gain access at the time of the appointment or if the engineer is unable to enter the property for health & safety reasons, a cost of a minimum of £60 + vat will be charged to cover travelling costs.

The warranty is not transferable. It relates to the original installation only and to the original purchaser. Please retain your dated sales receipt as proof of purchase. Your statutory rights are not effected by this warranty.

Claims
Any warranty claims should be addressed to your original supplier and accompanied with your proof of purchase, a photograph of the issue, copy of your HETAS / GasSafe certificate and serial number of the appliance. If the appliance is over 12 months old, copies of your receipts for servicing and chimney sweeping must also be provided.