Solution Elegance Tru Flame Electric Stove

Please note: Dimensions are provided for reference only and may be subject to change without prior notice.

Click the link below to download Manual.

With our extensive range of products, we may not always have every item readily available at our main Newmills Warehouse. If a product is labeled “Order Now,” it means we need to either transfer it from another warehouse or have it shipped directly from our supplier. This process typically takes 1-2 working days, followed by an additional 1-2 working days for delivery.

If an item is out of stock or there is a stocking error, we will promptly inform you with an estimated delivery date. At that point, you’ll have the choice to proceed with the order or cancel it, based on your preference.

Shipping & Deliveries

Delivery Terms and Conditions

Is delivery free of Charge?

Delivery Charges for Ireland including Northern Ireland

Free delivery may be applied to selected products on checkout via coupon codes or as a promotion as certain times.

Checkout items weighting 30kg and over are subject to a €69.95 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €9.95 delivery charge.

Item larger than 40cm square may incur a slightly larger fee of €22.95

Delivery Charges for Mainland UK

Checkout items weighting 31kg and over are subject to a €195 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

Checkout items weighting under 30kg are subject to a €29.95 delivery charge.

When will I receive my delivery?

Order Processing:

The amount of time it takes for us to prepare your order for shipping.

This typically takes 1 – 2 working days however, some orders placed before 11am may ship that same day, orders may take up to 5 days to ship.

What does “Back Order” mean?
Due to the large number of products we offer, we may not always have everything in stock at our main Newmills Warehouse. If a product is marked as “Back Order,” it means we need to either transfer the item from another one of our warehouses or have it shipped directly from our supplier. This process typically takes about 1-2 working days, after which the item will be dispatched to you, usually arriving within another 1-2 working days.

In the event that the product is out of stock or there is a stocking error, we will promptly contact you with an estimated delivery date. At that time, you’ll have the option to continue with the order or cancel it—whichever you prefer.

Delivery for parcels under 30kg will be made by van and driver, large parcels and crates will be made by truck. For large crates the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home.

How many attempts will be made?

One attempt is made at delivering your goods, if the delivery of your goods was unsuccessful the goods will return to the couriers distribution centre, In which time we will have a short window to contact you to arrange next day delivery, this may incur extra delivery charges, If next day delivery is not possible the goods will return to our warehouse and a refund or store credit less delivery charges may be made, or a new delivery date plus delivery charge can be arranged.

What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us on 074 9124144.

Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already been shipped, Request to hold goods prior or after shipping, etc.

In order to claim under the warranty you must provide a valid proof of purchase from Spratt Fireplaces*

All Solution Fires come with a standard 2 year warranty*. Year 1 warranty cover includes parts and labour. Year 2 warranty cover includes parts only. Any fire purchased outside of our authorised dealer network will carry a 1 year non-extendable warranty.

To ensure your Solution Fire continues to operate at its optimum level you must follow the instructions within the Cleaning and Service and Maintenance sections in the user instructions.

*2 year standard warranty is valid for purchases made from 1st December 2023. Any purchase prior to 1st December 2023 comes with the standard 1 year warranty unless registered for the 2 year extended warranty. A copy of your extended warranty certificate will need to be provided for any warranty claim
https://solutionfires.co.uk/warranty-terms-conditions/