How can I make payment?
On check out you will have 3 payment options, Credit/Debit Card, Bank Tranfers and Paypal, or alternatively you can request a call from our staff to process payment.
You do not require a Paypal account to make a purchase.
Product will not be shipped until payments have cleared in our account.
I want to return my purchase?
You’re free to change your mind. Return unused items in their original packaging (ie. unpacked) within 14 days, together with your receipt, for a full refund.(This does not apply to special orders or custom made items) * this policy is in addition to your statutory rights. Spratt Fireplaces reserves the right to refuse a refund and offer an exchange or credit note only, if the return criteria are not met.
Refunds will be made to the same method of payment as your original payment less the original delivery charges we pay on first delivery.
(Please note this also applies to to free shipping offers or coupon codes)
Refunds will not be made until the goods have been returned and checked in our warehouse
Return delivery costs are the customers responsibility, if you would like Spratt Fireplaces to arrange the return delivery, cost of delivery will be deducted from your refund amount to credit note.
PLEASE NOTE ITEMS MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING TO RECEIVE A FULL REFUND OR CREDIT, FAILURE TO DO SO WILL RESULT IN 50% RESTOCKING FEE
Our 14-day returns policy does not apply too:
Deducted ,Coupon Code or discount products, Bespoke Custom made products , Granite Hearths and Worktops, non stock items ordered by said customer.